Refund Policy

1. Refund Eligibility

We offer refunds in the following circumstances:

• Report Generation Failure: Your report failed to generate after payment was processed
• Significant Missing Data: A substantial portion of expected report data is missing or unavailable

Please note that partial data availability (e.g., limited MOT history for newer vehicles) does not qualify for a refund, as this reflects the actual data available from official sources.

2. Non-Refundable Situations

Refunds are not available in the following cases:

• You entered an incorrect registration number
• You changed your mind after receiving the report
• The report contains information you didn't want to see (e.g., outstanding finance, previous damage)
• You decided not to purchase the vehicle based on the report findings
• Limited data due to the vehicle being new or recently registered

3. How to Request a Refund

To request a refund:

1. Email us at [email protected] within 14 days of purchase
2. Include your order reference number and the registration number checked
3. Describe the issue with your report

We will review your request and respond within 5 working days.

4. Refund Process

If your refund is approved:

• Refunds are processed through PayPal to your original payment method
• Please allow 5-10 working days for the refund to appear in your account
• You will receive email confirmation when the refund is processed

5. Contact Us

If you have questions about our refund policy or need assistance with a refund request, please contact us at [email protected].